Privacy Policy maju99 – Your Personal Data Protection

🏠Introduction and Scope of the Privacy Policy

Maju99 ("we", "Platform", "maju99") is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you browse and use the services at maju99.fun.

This policy applies to all information collected through our website, the maju99 mobile app, email communications between you and us, and any other services we offer. It does not apply to third-party websites or services that may be linked from our platform.

We review and update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest effective date is displayed at the top of this document. Continued use of the platform after any amendments means you accept the updated terms.

📋Information We Collect

To provide the best service and ensure the maju99 platform operates safely and smoothly, we collect several categories of information from our users. Below is a summary of the types of data we collect:

A. Information You Provide Directly

• Registration information: Full name, date of birth, email address, phone number, and password when you open an account.
• Profile information: Residential address, bank account or e-wallet details you register for deposit and withdrawal purposes.
• Identity verification documents (KYC): Copies of identity cards, passports, bank statements, or other documents requested during the identity verification process.
• Communication with us: The content of any messages, complaints, or enquiries you submit to our support team.

B. Information Collected Automatically

• Log and technical data: IP address, browser type, operating system, pages visited, and access timestamps.
• Usage data: Game records, betting history, financial transactions, and platform usage patterns.
• Device data: Unique device identifier, device type, and network information when you use the maju99 app.
• Cookies and tracking technologies: Information collected through session cookies, preference cookies, and analytics tools to enhance the user experience.

⚙️How We Use Your Information

Maju99 uses collected information solely for legitimate, stated purposes. We will not use your data for any other purpose without first obtaining your consent. The following are the primary purposes for which we use your data:

• Account Management: Creating and managing your member account, processing secure logins, and maintaining your account settings and preferences.
• Financial transaction processing: Processing deposits, verifying withdrawals, and maintaining accurate transaction records for your account.
• Identity verification and KYC: Fulfilling legal obligations related to anti-money laundering (AML) prevention and user age and identity verification.
• Platform security: Detecting and preventing fraudulent activity, account abuse, hacking, and other security threats.
• Customer support: Providing accurate and effective assistance when you contact our support team.
• Service improvement: Analysing usage patterns to improve platform features, performance, and the overall user experience.
• Marketing communications: Sending information about promotions, special offers, and the latest news — only to members who have given their consent.
• Legal compliance: Fulfilling legal obligations, regulatory requirements, and applicable court orders.

We use your data based on the principle of data minimisation — meaning we only collect and process information that is strictly necessary for the stated purposes.

🤝Information Sharing with Third Parties

Maju99 does not sell, rent, or distribute your personal information to third parties for commercial purposes. However, in the following limited circumstances, we may need to share your information:

• Trusted service providers: We work with payment technology providers, cloud services, and analytics tools that help us operate the platform. All such providers are bound by strict confidentiality agreements and may only use your data for purposes we direct.
• Legal requirements: We may be required to disclose information to authorities such as the police, regulatory bodies, or courts when mandated by law or a valid court order.
• Rights and security protection: Information may be shared where necessary to protect the rights, property, or safety of maju99, our members, or the public from serious threats.
• Business transfers: In the event of a merger, acquisition, or sale of maju99 assets, user data may be transferred to the receiving entity, subject to notice to users and equivalent privacy protections.

🔐Data Security and Protection Measures

We take a layered approach to protecting your personal data. The following technical and organisational measures are in place to keep your information secure at all times:

• Encryption of data in transit: All communications between your browser and the maju99 servers are secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Encryption of data at rest: Sensitive information such as passwords is stored in encrypted form using strong hashing algorithms and cannot be decrypted.
• Two-factor authentication (2FA): Members can enable two-factor authentication for an extra layer of protection during login.
• Regular security audits: We conduct regular penetration testing and security audits to identify and address any system vulnerabilities.
• Internal access controls: Access to members' personal data is strictly limited to staff who require it solely to perform their duties.
• 24/7 Monitoring: Our security system operates around the clock to detect and respond to any threats or suspicious activity.

While we make every effort to protect your data, no security system can provide a 100% guarantee. In the event of any security breach affecting your data, we are committed to notifying you within a reasonable time as required by law.

🍪Cookie Policy

Maju99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser that help us recognize your device and remember your preferences.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, secure sessions, and session management. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your settings such as language preference, display theme, and other preferences to deliver a more personalised experience.
• Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes. Data collected is in aggregated and anonymised form.
• Security Cookies: Used to detect and prevent fraudulent activity and to ensure your login sessions are secure.

You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect your experience on the maju99 platform.

⚖️Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy principles we uphold, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact us via Live Chat or email our privacy team. We will respond within the timeframe required by law.

💾Data Storage and Deletion

Maju99 retains your personal data for as long as necessary to fulfill the stated purposes of collection, or as required by Malaysian law. The general principles we apply are:

• Active account data is retained for as long as your account remains active on our platform.
• After account closure, financial data and transaction records are retained for 7 years to meet tax reporting and AML compliance requirements.
• KYC documents are retained for 5 years after account closure as required by anti-money laundering laws.
• Technical log data and security information are retained for 90 days for security investigation and dispute resolution purposes.
• Customer support communications are retained for 2 years for reference and service quality improvement.

Once the retention period expires or the data is no longer needed, we will securely delete or anonymise it using industry-approved methods.

🔗Links to Third-Party Websites

The maju99 platform may contain links to third-party websites or services, such as payment providers or partner gaming platforms. This Privacy Policy does not apply to those third-party websites.

We encourage you to read the privacy policy of every website you visit. maju99 is not responsible for the privacy practices or content of third-party websites, even if linked from our platform. Accessing third-party websites is at your own risk.

👶Children's Privacy and Age Restrictions

The maju99 platform is strictly prohibited for individuals under the age of 18. We do not intentionally collect or process personal information from minors under the age of majority.

If we discover that we have inadvertently collected information from someone under the age of 18, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who suspect their child has registered on our platform are encouraged to contact our support team immediately.

🔄Amendments to This Privacy Policy

Maju99 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to our services. When significant amendments occur, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a notice on the platform to inform members of the amendments.
• Sending notifications via registered email for amendments that significantly affect your privacy rights.

We encourage you to review this Privacy Policy periodically. Continued use of the platform after any amendments take effect will be considered your acceptance of the updated terms.

📧Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the maju99 privacy team through the following channels:

If you are not satisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority.